This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I want to update to firefox 4. i have tried to download this pursuant to the prompts. However, it has not actually downloaded as far as we can tell since we keep getting prompts to download the new version. HELP

hmehok
hmehok
more options

need help updating the firefox 4. have tried to download. Each time we think we have done it but then the next time we og on, we get the ame prompt asking us to upgrade to Firefox 4. need help

need help updating the firefox 4. have tried to download. Each time we think we have done it but then the next time we og on, we get the ame prompt asking us to upgrade to Firefox 4. need help

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

First, you might want to make a backup of your Firefox, just in case. See Backing up your information.

Next, download directly from this page: http://www.mozilla.com/en-US/firefox/fx/

After downloading, view the Downloads Manager (if it doesn't open automatically, press Ctrl+j or use Tools > Downloads). Right-click the latest entry and choose Open Containing Folder. When that opens, double-click the installer file to install Firefox 4.

Does that work?