This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I want to send an attachment with an e-mail, the attachment link is not activated. This does not happen when I access my hotmail on Explorer.

  • 3 replies
  • 75 have this problem
  • 2 views
  • Last reply by gwena25

PeterJ39
PeterJ39
more options

after I go through the usual procedure to send an e-mail, whenever I want to include an attachment, and click on "ATTACHMENT", nothing happens. This does not happen if I access my e-mail with Explorer.

after I go through the usual procedure to send an e-mail, whenever I want to include an attachment, and click on "ATTACHMENT", nothing happens. This does not happen if I access my e-mail with Explorer.

All Replies (3)

silkphoenix
silkphoenix
more options

Do you have "Microsoft Silverlight" plugin-in installed? If you do, disable it and see if it works for your Hotmail, it did for mine:


Tools > Add-ons and look for "Silverlight" plug-in.

PeterJ39
PeterJ39 Question owner
more options

Good call silkphoenix, that was the solution!

gwena25
gwena25
more options

Disabling silverlight worked for me, as well. Thank you very much. Now the silverlight add on needs to be worked on to agree with hotmail as we need to use that add on for a variety of things as we are online.