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update has lost all my settings including bookmarks which I urgently need

  • 2 replies
  • 6 have this problem
  • 11 views
  • Last reply by tonynewnham

tonynewnham
tonynewnham
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Downloaded & installed update - restart had lost home page & bookmarks - some of which I urgently need, and regenerating the list will take me a VERY long time. Also, when I try to give feedback I'm told I need to download "latest version" (so what's the point of updates) Bookmarks etc. still lost - feedback page not responding to allow posting of comment. How do I get my settings back - this is URGENT.

Downloaded & installed update - restart had lost home page & bookmarks - some of which I urgently need, and regenerating the list will take me a VERY long time. Also, when I try to give feedback I'm told I need to download "latest version" (so what's the point of updates) Bookmarks etc. still lost - feedback page not responding to allow posting of comment. How do I get my settings back - this is URGENT.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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As long as you didn't do a complete uninstall of Firefox 3.6, they should still be around.

First, you may want to make a backup of your profile folder. It contains not only your current bookmark list, but a folder of backups. But these are not saved forever. To back up Firefox, see Backing up your information.

The following article has suggestions for recovering bookmarks: Lost Bookmarks | Troubleshooting | Firefox Help.

tonynewnham
tonynewnham Question owner
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Thanks - after a bit of hunting for the relevant links the problem is now sorted - but it still shouldn't have happened. There's obviously a bug in whichever update gave me the option to save current settings.