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Trouble loading Government websites, specifically USCIS.gov

  • 1 reply
  • 9 have this problem
  • 4 views
  • Last reply by cor-el

leslielkd
leslielkd
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I note with increasing frequency that Mozilla Firefox is not loading government websites - it just keep processing and never loads the page - specifically www.uscis.gov and other government related websites. The link below is an example of a page that loads instantly through IE but never loads through Mozilla.

I note with increasing frequency that Mozilla Firefox is not loading government websites - it just keep processing and never loads the page - specifically www.uscis.gov and other government related websites. The link below is an example of a page that loads instantly through IE but never loads through Mozilla.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).