This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can not up grade to Fire Fox 4.0.1

maxxey
maxxey
more options

When I go into Firefox, it keeps telling me, URGENT, my version of Firefox is no longer protected against online attacks. I then try to upgrade to version 4.0.1 which is there for me to click on, but I keep getting pop up with options of store file or cancel. I don't really know what version I have of Fire Fox, but figure if its telling me I need to up grade and not secure I need to do something. Thank You.

When I go into Firefox, it keeps telling me, URGENT, my version of Firefox is no longer protected against online attacks. I then try to upgrade to version 4.0.1 which is there for me to click on, but I keep getting pop up with options of store file or cancel. I don't really know what version I have of Fire Fox, but figure if its telling me I need to up grade and not secure I need to do something. Thank You.

Modified by maxxey

Chosen solution

I imagine the auto-updater in Firefox 3.5 may not be able to go directly to Firefox 4.

  1. Go to http://www.mozilla.com/firefox/
  2. Click on the green Firefox download button (a prompt should appear asking you to save or open) -- you probably already got this far
  3. Save the Firefox 4 file to where you download files (e.g., your Downloads folder or Desktop)
  4. Close Firefox completely
  5. Open up the folder you downloaded Firefox 4 .exe file and double-click the file

I'm hoping you should be good to go from there...or are you running into issues saving the file?

Read this answer in context 👍 0

All Replies (3)

Isaac Aggrey
Isaac Aggrey
more options

Chosen Solution

I imagine the auto-updater in Firefox 3.5 may not be able to go directly to Firefox 4.

  1. Go to http://www.mozilla.com/firefox/
  2. Click on the green Firefox download button (a prompt should appear asking you to save or open) -- you probably already got this far
  3. Save the Firefox 4 file to where you download files (e.g., your Downloads folder or Desktop)
  4. Close Firefox completely
  5. Open up the folder you downloaded Firefox 4 .exe file and double-click the file

I'm hoping you should be good to go from there...or are you running into issues saving the file?

Modified by Isaac Aggrey

maxxey
maxxey Question owner
more options

Thank you so much~done and working.

Isaac Aggrey
Isaac Aggrey
more options

Glad I could help! Go forth and enjoy the wide-open web on Firefox. :)