This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't I access "my account" at Zone Alarm.com with Firefox, IE works.

  • 2 replies
  • 5 have this problem
  • 8 views
  • Last reply by bln_38d

bln_38d
bln_38d
more options

When I go to the Zone Alarm home page and try to access "my account", I just get an error message. When I went to Zone Alarm's live chat, I was told that for some reason Firefox can't read their website. I changed to Internet Explorer and everything worked fine. I am running Firefox 4.0.1 currently. I was able to access this website earlier when running Firefox 3.5 The error message I got was "your web session may have expired".

When I go to the Zone Alarm home page and try to access "my account", I just get an error message. When I went to Zone Alarm's live chat, I was told that for some reason Firefox can't read their website. I changed to Internet Explorer and everything worked fine. I am running Firefox 4.0.1 currently. I was able to access this website earlier when running Firefox 3.5 The error message I got was "your web session may have expired".

Modified by bln_38d

All Replies (2)

LaSombra
LaSombra
more options

FF4 has many problems with scripts, and a script is used to access your account. I might be more useful if you tell what is the error message you get.

bln_38d
bln_38d Question owner
more options

The error message I got from Zone Alarm was "your web session may have expired"