Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

URL bar address and FavIcon image do not update until Site Identity Button is clicked

  • 4 replies
  • 16 have this problem
  • 6 views
  • Last reply by X

more options

i notice that whenever the Site Identity Button is gray (i.e. most of the time), when browsing to different pages on a web site, the address bar does not change, and just keeps showing the root of the domain, e.g. "eircom.net" when the actual URL may be "http://entertainment.eircom.net/movies/". the true URL is not revealed until i click on the Site Identity Button. i get a pop up from Firefox "This web site does not supply identity information". the URL of the previous page/site (and the FavIcon image) are left in place until i click the button.

i notice that whenever the Site Identity Button is gray (i.e. most of the time), when browsing to different pages on a web site, the address bar does not change, and just keeps showing the root of the domain, e.g. "eircom.net" when the actual URL may be "http://entertainment.eircom.net/movies/". the true URL is not revealed until i click on the Site Identity Button. i get a pop up from Firefox "This web site does not supply identity information". the URL of the previous page/site (and the FavIcon image) are left in place until i click the button.

Modified by timmer3

Chosen solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

hi cor-el. thanks for the suggestion. i disabled all add-ons and enabled them one by one until i found the culprit: IE Tab. even though it was not active because Firefox said it was not compatible, it was causing the problem. thanks

more options

Please click the Solved It button next to the answer that solved your Firefox support issue, it appears when you are logged in, so this thread gets marked as Solved to help other users who may have this same problem.

more options

I had the same problem. Favicon Picker 2 is what broke it for me. I think, not many people notice this.