This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

only part of web page is visible

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

more options

the help page shows up ok, but sites like facebook and ebay only show the a plain white page with clickable words lined up along the left edge of the screen.

I reset the page view "to basic" did not change the appearance.

the help page shows up ok, but sites like facebook and ebay only show the a plain white page with clickable words lined up along the left edge of the screen. I reset the page view "to basic" did not change the appearance.

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).