This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

While trying to play a game on character arcade (i have been using for over a yr) and suddenly since ff5 I cannot load game

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

lucliz685
lucliz685
more options

I have been playing games on characterarcade.com web site for over a year with no problem, now, suddenly I cannot 'load' the game, (any game) - after choosing the game, generally an ad would play, then you are to choose play the game, and instead of the game appearing, the screen goes white and nothing happens... what gives?

I have been playing games on characterarcade.com web site for over a year with no problem, now, suddenly I cannot 'load' the game, (any game) - after choosing the game, generally an ad would play, then you are to choose play the game, and instead of the game appearing, the screen goes white and nothing happens... what gives?

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a Flash game.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


You can also try to disable the hardware acceleration in the Flash Player.

See Flash videos won't play full screen

Flash "Display settings" window:

lucliz685
lucliz685 Question owner
more options

Very helpful, thank you, I installed the latest flash software and problem solved! Thanks, again, for you help!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome