This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Loading websites causes Firefox to crash, pressing F5, the page loads correctly

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by langen

langen
langen
more options

I have users using Mozilla 5.0, when going to any website the browser crashes. Pressing F5, the page will re-load correctly.

This did not happen in version 3.6

I have users using Mozilla 5.0, when going to any website the browser crashes. Pressing F5, the page will re-load correctly. This did not happen in version 3.6

All Replies (2)

elden
elden
more options

You can try the Basic Troubleshooting page and see if you can narrow down the cause. Feel free to come back if nothing there has helped.

Modified by elden

langen
langen Question owner
more options

I have tried all the basic stuff. The user upgraded from 3.6.3 to version 5. I checked the hardware, NIC card driver is up to date, Windows 7 PRO is updated as well.

Thank You