Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

javascript with mail.com

jnbarx
jnbarx
more options

I have not been able to activate the "attachment" button when using mail.com. I contacted mail.com and they instructed me to enable the "javascript" in Tool>Options>Content>enable java; also Advance. I have attempted this repeatedly; I have uninstalled/installed Java; and, I have even gone so far as unistalling/installing Mozilla Firefox Browser 7.0.1. Nothing works to allow me to attach a file to an email when using Firefox browser and mail.com. I have tried to see if this works with IE8 and I have no problem in this browser using mail.com and attaching a file to the email I wish to send. Can you assist me, so I can continue using the best browser-Firefox!!

This problem occurs when I use my laptop (Windows 7) and my desktop (Windows XP)

I have not been able to activate the "attachment" button when using mail.com. I contacted mail.com and they instructed me to enable the "javascript" in Tool>Options>Content>enable java; also Advance. I have attempted this repeatedly; I have uninstalled/installed Java; and, I have even gone so far as unistalling/installing Mozilla Firefox Browser 7.0.1. Nothing works to allow me to attach a file to an email when using Firefox browser and mail.com. I have tried to see if this works with IE8 and I have no problem in this browser using mail.com and attaching a file to the email I wish to send. Can you assist me, so I can continue using the best browser-Firefox!! This problem occurs when I use my laptop (Windows 7) and my desktop (Windows XP)

Chosen solution

The mail.com site uses JavaScript extensively. If you have it turned off, you just get a blank page after logging in. So I don't think that is the issue.

When I click the Attachments button I get a dialog to select files, but after choosing a file and clicking Open, nothing happens. Is that what you see?

Since there are no errors in the Error Console, I don't know what is going wrong with this function. Hmmm... do you think mail.com actually tested their site in Firefox 7?

Read this answer in context 👍 0

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

The mail.com site uses JavaScript extensively. If you have it turned off, you just get a blank page after logging in. So I don't think that is the issue.

When I click the Attachments button I get a dialog to select files, but after choosing a file and clicking Open, nothing happens. Is that what you see?

Since there are no errors in the Error Console, I don't know what is going wrong with this function. Hmmm... do you think mail.com actually tested their site in Firefox 7?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I noticed a difference between Firefox and IE. In IE, the site uses Flash for the uploading, while in Firefox the site tries to use HTML5 uploading. I can't see a way to trick the site into using Flash in Firefox. (For example, if I have the browser lie to mail.com and say it is IE8, then the site just doesn't work at all, login never completes.) Very frustrating.

jnbarx
jnbarx Question owner
more options

I may go to an older version of Firefox. Youp outlined the problem correctly.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

You could run the portable version of Firefox 3.6 on the side for mail.com and keep your current installation for normal browsing. Portable Firefox does not interfere with your main profile.

http://portableapps.com/apps/internet/firefox_portable/localization#legacy36