Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot access any websites useing the brower window. It simply doesnt' respond at all. Search window and bookmarks work fine, just the brower window does not respond.

more options

After entering a web address in the browser window and hitting enter, NOTHING happens. Hitting the "go to address in the location bar" arrow also produces no reaction at all. For ANY website. I've tried clearing my history and cache, & cookies, I've tried turning off my Firewall....nothing helps. I can use a search window in Firefox and access websites, I can click on a Bookmark and access websites. It is just the Location Bar that has stopped working.

After entering a web address in the browser window and hitting enter, NOTHING happens. Hitting the "go to address in the location bar" arrow also produces no reaction at all. For ANY website. I've tried clearing my history and cache, & cookies, I've tried turning off my Firewall....nothing helps. I can use a search window in Firefox and access websites, I can click on a Bookmark and access websites. It is just the Location Bar that has stopped working.

All Replies (1)

more options

I presume you are talking about the location bar (address bar) is not working.

If you have "AVG Safe" or "Site Advisor" extensions, disable them and see

http://kb.mozillazine.org/Problematic_extensions

Also in 7.0.1 you can no longer invoke JavaScript from the location bar in any manner including use of a keyword shortcut, or invoking a bookmark from the AwesomeBar feature, This really impairs me.