This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I change my name in my profile. Someone hacked it and now it says the email is from Bob George instead of Iva Reihl

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by ivareihl

more options

Apparently someone hacked into my account and put in the name Bob George. He also downloaded many email addresses and is apparently sending out emails to them because I have had many returned unknown recipient. How do I get his name out and mine back?

Apparently someone hacked into my account and put in the name Bob George. He also downloaded many email addresses and is apparently sending out emails to them because I have had many returned unknown recipient. How do I get his name out and mine back?'''''

All Replies (3)

more options

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, see this forum for support. http://www.mozillamessaging.com/en-US/support/
or this one
http://forums.mozillazine.org/viewforum.php?f=39

more options
more options

I tried support from ATT. Had a man that barely spoke English and he transferred me back to my original email. It was so slow I changed it back to Mozilla, but the other name came back. I really don't want to do a new email or password. Any more suggestions/ Iva