Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When typing an address in the location bar and pressing enter, nothing happens and the site does not load. How can I fix this?

  • 1 reply
  • 5 have this problem
  • 14 views
  • Last reply by cor-el

jamlaw
jamlaw
more options

When I type a new URL in the address bar (or location bar), and I either type the complete URL or select from the drop down list, nothing happens. I hit enter, and the website does not load in the current tab, new tab nor in a new window. Exactly the same when I hit the green arrow to the right of the address bar. I am using Firefox 8, and all my add-ins are up to date. It has been working before. The setting to get Firefox to open new pages in a new tab from the address bar is there, so it should open a new tab. But I get nothing at all! Please help, how can I fix this? Thanks, James.

When I type a new URL in the address bar (or location bar), and I either type the complete URL or select from the drop down list, nothing happens. I hit enter, and the website does not load in the current tab, new tab nor in a new window. Exactly the same when I hit the green arrow to the right of the address bar. I am using Firefox 8, and all my add-ins are up to date. It has been working before. The setting to get Firefox to open new pages in a new tab from the address bar is there, so it should open a new tab. But I get nothing at all! Please help, how can I fix this? Thanks, James.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That issue can be caused by an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).