This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 8.0 in safe mode crashes multiple times daily on my 64 bit Vista PC , so how do I fix this?

crazej
crazej
more options

For the last 2 weeks after installing Firefox 7 and then this week installing update version 8.0 my 64 bit Vista PC started to crash at least twice each day; tried running disabling selected plug ins and extensions, and then using the safe mode option but Firefox 8.0 continues to crash multiple times daily. This problem does not occur on my Windows XP PC.

For the last 2 weeks after installing Firefox 7 and then this week installing update version 8.0 my 64 bit Vista PC started to crash at least twice each day; tried running disabling selected plug ins and extensions, and then using the safe mode option but Firefox 8.0 continues to crash multiple times daily. This problem does not occur on my Windows XP PC.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Both Trusteer Rapport and Roboform are known to cause Firefox 8 to crash, even in Safe Mode.


Do you have Trusteer Rapport installed? If so, disable it. 

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport"

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

Roboform is also causing Firefox 8 to crash upon startup. Install the latest 7.6.3 version of Roboform.
http://www.roboform.com/support/news

Also, Firefox 8.0.1 was just released and has a patch for crashes on Windows, but it's not being pushed as an update to all Firefox 8.0 users on Windows - you need to download it separately and install it yourself.