This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am not beng prompted to drag the icon image into my application folder after the download is complete what should I do

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

more options

I downloaded firefox and was tole to wait to be romped to drag the icon into my applications folder. I did not receive the prompt and don't know what to do

I downloaded firefox and was tole to wait to be romped to drag the icon into my applications folder. I did not receive the prompt and don't know what to do

All Replies (1)

more options

Make sure that Firefox gets installed properly.
Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.