Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After upgrading my bookmarks list shows fewer entries than before; the directions have you search for a profiles folder that does not exist.

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

more options

After upgrading Firefox on about the 9th of November, I lost the bookmark list that I had before, and could access from my home page. Now it does not appear there. When I follow the directions on your mozillazine.org help page, I am told to search for a profile folder that does not exist with this version.

After upgrading Firefox on about the 9th of November, I lost the bookmark list that I had before, and could access from my home page. Now it does not appear there. When I follow the directions on your mozillazine.org help page, I am told to search for a profile folder that does not exist with this version.

All Replies (1)

more options

Chosen Solution