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I just upgraded to v3.6.26 (from v3.6.24 or 25) now Firefox does not open at all - no error, no nothing.

  • 2 replies
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  • Last reply by smatyk

smatyk
smatyk
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I chose 'restart Firefox' after the upgrade, but it didn't open. I tried double-clicking on the desktop icon, then Start -> Firefox, but absolutely nothing happens. There was something on the upgrade page which I didn't read ( ! ) about Firefox not opening after this upgrade when certain files were missing. Any diagnostic help appreciated.

I chose 'restart Firefox' after the upgrade, but it didn't open. I tried double-clicking on the desktop icon, then Start -> Firefox, but absolutely nothing happens. There was something on the upgrade page which I didn't read ( ! ) about Firefox not opening after this upgrade when certain files were missing. Any diagnostic help appreciated.

All Replies (2)

Donnie
Donnie
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I would suggest updating to the latest version of Firefox which is actually 9. The version you are using is minimally supported & the only supported alternative to the latest current version.

Warning: Firefox 3.6 will only be maintained with security and stability updates for a short period of time. Please download and install the latest version of Firefox from [http://www.mozilla.org/en-US/firefox/new/]

See the following & note the prominent warning regarding upgrading to the latest version regarding the current version you have installed.

Update Firefox to the latest release

smatyk
smatyk Question owner
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Thanks for the quick reply, but that didn't work. I went to my Norton 2009/2010 settings as per the instructions, and removed Firefox, and re-added it, and it still doesn't open. (I got a message saying 'you're trying to add a program that already has rules'.)

I went back to v3.6.x after initially upgrading to v4 and had so many problems I un-installed and went back to the previous version (internet searching revealed that everyone who had my problems had done the same). The latest versions of Firefox also have myriad problems. I just want it to work! And v3.6.24 DID work. But now, I have no Firefox at all.  :-(