This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks lost, restore doesn't work (backup files exist), library empty, power outage this morning, HELP.

  • 1 reply
  • 2 have this problem
  • 15 views
  • Last reply by cor-el

more options

power outage this morning... don't know if Firefox was open

Now bookmarks gone

library totally empty

backup restore yields message: "Unable to process the backup file"

cannot save new bookmarks

power outage this morning... don't know if Firefox was open Now bookmarks gone library totally empty backup restore yields message: "Unable to process the backup file" cannot save new bookmarks

Modified by frogspit

All Replies (1)

more options

Chosen Solution