Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

upgrade to 9.0.1 last am now the browser will not connect, shows its working , now error message, other browser works, whats the fix?

  • 4 replies
  • 1 has this problem
  • 9 views
  • Last reply by bishop24

more options

firefox is working but does not operate. Other browsers work so its an issue with the upgrade. No error message. what do I do?

firefox is working but does not operate. Other browsers work so its an issue with the upgrade. No error message. what do I do?

All Replies (4)

more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

more options

Put McAfee back to default, no luck. Then just to see if it was anything to do with the firewall I turned it off and still was unable to connect with Firefox so its not the firewall. Any further suggestions as to what could have changed on the upgrade?

more options

I also receive the following notice :, The operation can not be completed because of an internal failure. A secure network communication has not been cleaned up correctly. Not sure why this come up or whether its on opening or closeing the FF , this is the second time it has come up. Possibly because I am trying to restart FF before it has time to close out fully?

more options

Also now when I try to use FF it tells me I have it running and need to first close it.