Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

more options

Firefox won't even open. I"ve tried in safe mode with my computer and safe mode with firefox, neither works. I've tried other browsers to, and they won't even start up. I"ve updated JAVA and reinstalled both older and new beta versions of firefox. Nothing works. I am able to run windows xp virtural machine and use firefox in that, but not with my windows 7.

Firefox won't even open. I"ve tried in safe mode with my computer and safe mode with firefox, neither works. I've tried other browsers to, and they won't even start up. I"ve updated JAVA and reinstalled both older and new beta versions of firefox. Nothing works. I am able to run windows xp virtural machine and use firefox in that, but not with my windows 7.

All Replies (1)

more options

your crash report say that your are using Firefox 8, this crash maybe fixed in Firefox 9, please upgrade and check