This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF 10: cannot load local html files by dragging to FF; links in email don't open

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by njensen

njensen
njensen
more options

Just upgraded to FF 10. I cannot open a local html file by dragging it to to FF, or by clicking the file name. Clicking the file name brings up an error message: There was a problem sending the command to the program. Dragging just shows a circle with a slash.

I can open a local file by typing "file///<file location>" in the location bar.

Also, clicking a link in an email to any site does not open the site.

Just upgraded to FF 10. I cannot open a local html file by dragging it to to FF, or by clicking the file name. Clicking the file name brings up an error message: There was a problem sending the command to the program. Dragging just shows a circle with a slash. I can open a local file by typing "file///<file location>" in the location bar. Also, clicking a link in an email to any site does not open the site.

All Replies (3)

Vivek
Vivek
more options

Hi,

Please see this. You can start Firefox in Safe Mode to check if an add-on is causing the problem. You can also try to Open with by right-clicking on the HTML file and choose Firefox and enable Always use the selected program to open this kind of file.

njensen
njensen Question owner
more options

Thanks, but none of that helped. I'm getting an entirely different error message than the one in your linked page (it's a different problem), starting in Safe Mode made no difference at all, and doing a right-click/Open with did not work. So I'm still puzzled and frustrated.

njensen
njensen Question owner
more options

I just switched back to FF 9.0.1, and opening local html files by double-clicking works as it always did before 10.0.

Modified by njensen