Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unable to download new version of firefox

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by sinnott69

sinnott69
sinnott69
more options

Every time i download the new version of firefox, it says the file is corrupted, i've removed the previous version, deleted the old program file & also saves the file rather than running it from the site & it stll says the file is corrupt, any idears?

Every time i download the new version of firefox, it says the file is corrupted, i've removed the previous version, deleted the old program file & also saves the file rather than running it from the site & it stll says the file is corrupt, any idears?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Some AV programs have been known to corrupt the Firefox setup file. Temporarily disable your anti-virus application only long enough to download Firefox. Some AV programs have been known to corrupt the Firefox setup file.

sinnott69
sinnott69 Question owner
more options

Uninstalled the av software (AVG) & disabled Windows, but still saying the file is corrupt