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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by AndreasM

Lujatoza
Lujatoza
more options

Firefox crashes when I try to start it. A box appears that says the firefiox has crashed. It gives the option of restarting firefox, but when clicked the window pops back up.

Firefox crashes when I try to start it. A box appears that says the firefiox has crashed. It gives the option of restarting firefox, but when clicked the window pops back up.

All Replies (2)

AliceWyman
AliceWyman
  • Moderator
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I don't see anything helpful in the Firefox 9.0.1 crash report for the bp-ID you furnished, https://crash-stats.mozilla.com/report/index/4639e49c-c3d5-473f-bb12-d3b9a2120218 ...or in the related bug report, 

   716386 NEW Startup crash @ nsRefPtr<.>::~nsRefPtr<.> | nsThread::Dispatch

Here is what the Firefox 9 version of Latest Firefox issues suggests, so try this first:

Firefox crashes on startup

The latest version of Firefox fixes problems that caused it to crash when you start it. Please download and reinstall Firefox to fix it:

Note: If you are still having problems with Firefox crashing after installing the latest version, see Troubleshoot Firefox crashes (closing or quitting unexpectedly) for additional help.

This article may also help:

AndreasM
AndreasM
more options

I have the same problem after I have updated to IE9:

https://support.mozilla.org/de/questions/919839

Did you also update your INternet Explorer?