This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 replies
  • 7 have this problem
  • 5 views
  • Last reply by nedthered

more options

firefox crashes immediately after launch

firefox crashes immediately after launch

All Replies (3)

more options

Thank you for the crash report, and I'm sorry you are having crashes in Firefox.

May I ask what processor you have in your computer?

The crash report you gave looks like it is [@ CSMP_PVFUNCS::CreateWorkerThreads(int, unsigned long) ] (https://crash-stats.mozilla.com/report/index/a362f6c9-8364-45dc-a8b9-ca3982120511. This was reported to Firefox developers as Bug 650166, which is a duplicate of Bug 669024.

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If it works fine in Safe Mode, try to Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

You can also turn off hardware acceleration if updating your graphics driver doesn't work: Turning off hardware acceleration

more options

been having the same problem for a couple of weeks, with mine it was Java had been disabled due to security issues on the version i had. I'm guessing firefox disabled it due to security concerns and then because it was disabled it was never picked up for an update when java updates on the computer. Check your add-ons, if its disabled enable it and go to the java website, click the link http://www.java.com/en/download/installed.jsp, which will then update you. Hope it works for you.

more options

sorry wrong thread.