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Opening secure attachment in Firefox

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

DilbertW01
DilbertW01
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I have a user who has a secure attachment sent to her in an e-mail. Because of the secure nature of the e-mail, she cannot save the PDF locally and open it in Adobe. It will only open on her Mac using the default browser - currently Firefox. It opens to a blank screen.

If she changes her default browser to Safari, it opens fine.

Any suggestions? I have tried to add 127.0.0.1 as an exception to the pop-up blocker and just about everything else. No success so far.

I have a user who has a secure attachment sent to her in an e-mail. Because of the secure nature of the e-mail, she cannot save the PDF locally and open it in Adobe. It will only open on her Mac using the default browser - currently Firefox. It opens to a blank screen. If she changes her default browser to Safari, it opens fine. Any suggestions? I have tried to add 127.0.0.1 as an exception to the pop-up blocker and just about everything else. No success so far.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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There have been problems reported with the latest Adobe Reader update on Mac.

You can disable the Adobe Reader plugin in Firefox and use the Adobe Reader program or Preview instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.