This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 replies
  • 9 have this problem
  • 1 view
  • Last reply by philipp

more options

Firefox has been crashing repeatedly, often several times an hour. When it first started crashing it was often when I was in a specific Gmail account (we have several), but now it doesn't make a difference where I'm at. I've gone through all the steps on the troubleshooting page, such as checking for updates in firefox, plugins, drivers, firewalls, etc. It also still crashes while in safe mode. What else can I do?

Firefox has been crashing repeatedly, often several times an hour. When it first started crashing it was often when I was in a specific Gmail account (we have several), but now it doesn't make a difference where I'm at. I've gone through all the steps on the troubleshooting page, such as checking for updates in firefox, plugins, drivers, firewalls, etc. It also still crashes while in safe mode. What else can I do?

All Replies (3)

more options

hello, from the crash signature & the associated bug report it looks like the CovenantEyes internet filter on your system is triggering the crashes - can you uninstall this software & see if the crashes go away?

more options

If that's the issue I'll check with the Covenant Eyes support then, for a solution. Thanks!

more options

you're welcome! you can also keep an eye on the firefox bug report - if there any more developments going on or if the issue is finally fixed you can find it here: bug #738661