Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can I no longer send e-mails when using updated firefox 13?

bragarlandscaping@sbcglobal.net
bragarlandscaping@sbcglobal.net
more options

I recently upgraded my Firefox 13 with a supplied and suggested security update. Since the upgrade I have been unable to send outgoing e-mail from my yahoo account. When I click the new e-mail button, or if I want to reply to a received e-mail. A yellow field telling me a plug in is required to operate in a 32 bit mode. When I click the restart button in the yellow field the e-mail system locks up and I cannot compose an e-mail or reply. Prior to updating firefox I received the same message and when I clicked the restart button the e-mail program restarted in a 32 bit mode without problem.

I recently upgraded my Firefox 13 with a supplied and suggested security update. Since the upgrade I have been unable to send outgoing e-mail from my yahoo account. When I click the new e-mail button, or if I want to reply to a received e-mail. A yellow field telling me a plug in is required to operate in a 32 bit mode. When I click the restart button in the yellow field the e-mail system locks up and I cannot compose an e-mail or reply. Prior to updating firefox I received the same message and when I clicked the restart button the e-mail program restarted in a 32 bit mode without problem.

Chosen solution

You may need to start Firefox in 32 bit mode if a plugin (Silverlight?) is needed that only runs in 32 bit mode.

You can use these steps to start Firefox in 32 bit mode:

  1. Close Firefox
  2. Start the Finder and open the Applications folder
  3. Right click or control-click the Firefox.app icon
  4. Select "Get Info"
  5. Select or Deselect "Open in 32-bit mode"
  6. Close the "Firefox Info" window
  7. Restart Firefox
Read this answer in context 👍 4

All Replies (4)

philipp
philipp
  • Moderator
more options

can you try creating a mail with the browserplus plugin from yahoo disabled (you can do that in tools > addons > plugins)?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You may need to start Firefox in 32 bit mode if a plugin (Silverlight?) is needed that only runs in 32 bit mode.

You can use these steps to start Firefox in 32 bit mode:

  1. Close Firefox
  2. Start the Finder and open the Applications folder
  3. Right click or control-click the Firefox.app icon
  4. Select "Get Info"
  5. Select or Deselect "Open in 32-bit mode"
  6. Close the "Firefox Info" window
  7. Restart Firefox
bragarlandscaping@sbcglobal.net
bragarlandscaping@sbcglobal.net Question owner
more options

Thank you both for your help. in the end cor-el's solution was easier to implement and solved the problem. I am so grateful for the input.

bigken

Peter Kessel
Peter Kessel
more options

Cor-el; This solution quickly solved this conflict on my MacBook Pro 10.8.2, Firefox for Mac 17.0 and Yahoo! mail . . . Thank-you for the steps !