Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All of the sudden I am having trouble with getting a bank statement to come up

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by srkatz

srkatz
srkatz
more options

This also happens in other web pages as well when trying to pull something from within the web page. I am on a Mac. If I use safari I get what I want no problem. I turned off pop up blocker and this does not fix the problem.

This also happens in other web pages as well when trying to pull something from within the web page. I am on a Mac. If I use safari I get what I want no problem. I turned off pop up blocker and this does not fix the problem.

Chosen solution

thanks that worked appreciate the help

Read this answer in context 👍 0

All Replies (4)

finitarry
finitarry
more options

Something that is supposed to pop up is not doing that when you click something? Are you using any ad blocking extensions or software or proxies?

srkatz
srkatz Question owner
more options

No other software etc. It just started happening today. The items I did need opened fine in Safari. So it is not a problem in the Web pages I was on.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I don't read the Mac threads closely, but I think I have seen advice to disable the Adobe Acrobat plugin and use the native Apple PDF viewer instead. Could you try that?

Tools > Add-ons > Plugins

srkatz
srkatz Question owner
more options

Chosen Solution

thanks that worked appreciate the help