This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Pop-up allows first pop-up page and the second pop-up page (linked from the first one) but does not open the data in the second pop-up page.

jackiedavies.
jackiedavies.
more options

I want to print my online bank statement. Please see screen shots below. The webpage has a link that says: VIEW STATEMENT Click the link and a pop-up opens that warns you about downloading using a public-access computer or sharing a computer with others. If you want to continue click OKAY. When you click this link another pop-up appears (a pop-up within a pop-up) but it is blank. When the process used to work, the statement would appear. MacBook running OS X 10.6.8 When I tried it with Safari everything worked as it should so the problem is not with the bank. I went back to Firefox (my preferred browser) and did the troubleshooting RESET. Nothing changed. In the Tools menu - Page Info - Permission - Open Pop-up Windows is set @ Default - Allow In Preference - Content - Block pop-up windows is unchecked or when it is checked the website is listed in the Allowed column. It is the correct url because when I clicked the yellow options bar to Allow it, FireFox automatically chose it. I also tried adding the extended url as it appears on the web page which has the first pop-up link. Firefox would not accept it.

I want to print my online bank statement. Please see screen shots below. The webpage has a link that says: VIEW STATEMENT Click the link and a pop-up opens that warns you about downloading using a public-access computer or sharing a computer with others. If you want to continue click OKAY. When you click this link another pop-up appears (a pop-up within a pop-up) but it is blank. When the process used to work, the statement would appear. MacBook running OS X 10.6.8 When I tried it with Safari everything worked as it should so the problem is not with the bank. I went back to Firefox (my preferred browser) and did the troubleshooting RESET. Nothing changed. In the Tools menu - Page Info - Permission - Open Pop-up Windows is set @ Default - Allow In Preference - Content - Block pop-up windows is unchecked or when it is checked the website is listed in the Allowed column. It is the correct url because when I clicked the yellow options bar to Allow it, FireFox automatically chose it. I also tried adding the extended url as it appears on the web page which has the first pop-up link. Firefox would not accept it.

Modified by jackiedavies.

All Replies (1)

jackiedavies.
jackiedavies. Question owner
more options

Screenshots:

  1. Part of bank's webpage with the link to the first pop-up
  2. The first pop-up page with link to the statement pop-up page.
  3. The second pop-up page - blank where there should be the statement. The page appears but the data doesn't.

Modified by jackiedavies.