This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why when I try to print a web page does it only offer to save the page and then not save it?

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by philipp

Paul Lynch
Paul Lynch
more options

Untill two days ago web pages printed fine for me, now I'm only given the option to save the print job as an .XPS file - and then doesn't save it. If I cancel, it tells me there was an unknown printer failure but the printer tests out just fine.

Untill two days ago web pages printed fine for me, now I'm only given the option to save the print job as an .XPS file - and then doesn't save it. If I cancel, it tells me there was an unknown printer failure but the printer tests out just fine.

Chosen solution

hello sofg777, when you're at a page you want to print try to press ctrl+P and select a different printer than the Microsoft XPS Document Writer which seems to be set as your default printer in firefox at the moment.

Read this answer in context 👍 3

All Replies (1)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello sofg777, when you're at a page you want to print try to press ctrl+P and select a different printer than the Microsoft XPS Document Writer which seems to be set as your default printer in firefox at the moment.