This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have an 'Intel(R) G33/G31 Express Chipset Family' internal graphics card which is supported by every other browser expect Firefox. I'm running Windows8

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by unyk

unyk
unyk
more options

I'm having trouble understanding why h/w acceleration is not supported for my graphics card. I have an 'Intel(R) G33/G31 Express Chipset Family' internal card. Firefox says 'Blocked for your graphics driver version' under troubleshooting information. I'm running Firefox 18 beta under Win8x64. So, here's the trouble. When i was running Windows7x64, h/w acceleration was available only under chrome & that was limited too. I never really complained because i understood my card was about 5 years old. When i moved to Windows8, i was planning on getting a new graphics card, but to my surprise Intel had released new drivers for this version of windows & suddenly i was getting full acceleration under IE & Chrome & Adobe flash is also playing h/w accelerated videos. It would be helpful if someone could tell me why only Firefox seems to have a problem.

I'm having trouble understanding why h/w acceleration is not supported for my graphics card. I have an 'Intel(R) G33/G31 Express Chipset Family' internal card. Firefox says 'Blocked for your graphics driver version' under troubleshooting information. I'm running Firefox 18 beta under Win8x64. So, here's the trouble. When i was running Windows7x64, h/w acceleration was available only under chrome & that was limited too. I never really complained because i understood my card was about 5 years old. When i moved to Windows8, i was planning on getting a new graphics card, but to my surprise Intel had released new drivers for this version of windows & suddenly i was getting full acceleration under IE & Chrome & Adobe flash is also playing h/w accelerated videos. It would be helpful if someone could tell me why only Firefox seems to have a problem.

Chosen solution

Hi,

Please see this.

Read this answer in context 👍 1

All Replies (2)

dumdidadida
dumdidadida
more options

Chosen Solution

Hi,

Please see this.

unyk
unyk Question owner
more options

Ok.. thanks for your reply & the last sentence on the link you mentioned just answers my question.. It emphatically states about my card. I guess that's it then. So, long Firefox...