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Button clicks do not work with hotmail. How can this be fixed? This is not a problem with MS IE.

  • 2 replies
  • 1 has this problem
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  • Last reply by terrace500

terrace500
terrace500
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When I log into hotmail with Firefox i am unable to open mail or go to my inbox. Left clicks do not work. This is not a problem when I log into hotmail with Internet Explorer. This started occuring yesterday, 11/29/12.

When I log into hotmail with Firefox i am unable to open mail or go to my inbox. Left clicks do not work. This is not a problem when I log into hotmail with Internet Explorer. This started occuring yesterday, 11/29/12.

Chosen solution

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

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Some add-ons have a reputation for invisibly blocking clicks on the top part of a page. If you notice that on other sites, i.e., not just live.com, then it could be one of your extensions.

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

---

Some add-ons have a reputation for invisibly blocking clicks on the top part of a page. If you notice that on other sites, i.e., not just live.com, then it could be one of your extensions.

terrace500
terrace500 Question owner
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This solution worked. Thanks for the help.