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reformatted 2 computers need bookmarks back from sync

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by wowow13

wowow13
wowow13
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i was having problems with firefox 16 and it kept freexing and not responding .. so i removed it and reinstalled ... i forgot that i had also reformatted my mac that had the bookmarks synced .. does the sync backup my bookmarks on cloud?

so i can restore them ?

i was having problems with firefox 16 and it kept freexing and not responding .. so i removed it and reinstalled ... i forgot that i had also reformatted my mac that had the bookmarks synced .. does the sync backup my bookmarks on cloud? so i can restore them ?

Chosen solution

Sorry, but when you requested a new Recovery Key your data was deleted from the Sync Server. A warning message should have been sent when you first hit the button to get a different Recovery Key.

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All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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You need three things to connect a "new device" to your Sync account to recover your data from the Sync Server.

  1. Username = email address you used when you first setup Sync
  2. Password for that account.
  3. Sync Key / Recovery Key

If you are missing any of those three things, you won't be able to recover your data from the Sync Server.

wowow13
wowow13 Question owner
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i was having problems remembering my login password etc

then i had it resent to me

the recovery key didn't match so i req a new one .. i got in but none of my bookmarks are there

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Sorry, but when you requested a new Recovery Key your data was deleted from the Sync Server. A warning message should have been sent when you first hit the button to get a different Recovery Key.

wowow13
wowow13 Question owner
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crap ok thanx anyway

thank you for the prompt responses