This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Adobe Flash plugin keeps crashing! Build:Nightly 20.0a1; OS:Windows 8 64-bit Pro; Flash Version: 11.6.602.108beta

  • 1 reply
  • 75 have this problem
  • 30 views
  • Last reply by cor-el

Quality0528
Quality0528
more options

Firefox Build:Nightly 20.0a1; OS:Windows 8 64-bit Pro; Flash Version: 11.6.602.108beta.

Problem description: The flash plugin just keeps crashing, I have also tried the adobe flash 11.5 version, makes no sense! The webpages cannot load properly now, like YouTube, not to mention videos. I have no Real Player installed, I have followed the protectmode=0 suggestions as well.

The similar problem with the issues in https://support.mozilla.org/en-US/questions/944055?esab=a&as=aaq

Firefox Build:Nightly 20.0a1; OS:Windows 8 64-bit Pro; Flash Version: 11.6.602.108beta. Problem description: The flash plugin just keeps crashing, I have also tried the adobe flash 11.5 version, makes no sense! The webpages cannot load properly now, like YouTube, not to mention videos. I have no Real Player installed, I have followed the protectmode=0 suggestions as well. The similar problem with the issues in https://support.mozilla.org/en-US/questions/944055?esab=a&as=aaq

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Did you try to disable hardware acceleration in the Flash player as well?

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

See also: