uninstalling 18 and installing 17
I installed 18 a few days ago and now it crashes every time I try to close out a tab. I reset firefox- disabled norton toolbar , restarted without add ons, disabled hardware accellerator , vulnorability gizmo. Nothing changes this. Does 17 override 18 if I download it or will it just install as an additional program?
All Replies (3)
Hello jjackson12,
Thank you for posting on Mozilla Support. We value and appreciate you as a user.
If you install a new version of Firefox while it is still present, it will migrate themselves.
1.Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7.
Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.
2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it. 3. Provide us with the crash ids.
Thank You!
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Modified by Andrew
Well, I found 19 beta and installed that and now it does not crash.. Yet. Thanks, I will do your thing maybe later.
Hello jjackson12,
Thank you for responding back. I am glad that you are able to use version 19 which is our beta version. You can continue to use that version.
Thank You!