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farmville constantly closes and reopens

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

sugarsmom
sugarsmom
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While playing Farmville (in Facebook) a Mozilla pop-up briefly shows up, then the game closes and re-starts. This happens whenever I interact with anything in the game. I installed Firefox yesterday and had no problems with Farmville. Today I do. Please help.

While playing Farmville (in Facebook) a Mozilla pop-up briefly shows up, then the game closes and re-starts. This happens whenever I interact with anything in the game. I installed Firefox yesterday and had no problems with Farmville. Today I do. Please help.

All Replies (2)

user633449
user633449
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin