crash report after restart
I restarted computer and opened firefox but instead of browser I get crash report message I keep on hitting restart as reset does absolutely nothing after restarting several attempts give the option to open in safe mode. Now in safe mode everything works fine except for my personal settings. I have no clue what caused it. Tried downloading older versions but the same thing unable to open firefox only in safe mode. Went to about:crashes but don't understand any of it. Its really annoying when dealing with ads all the time on safe mode.
Chosen solution
Just a quick comment in passing.
Disable hardware acceleration, and try updating graphics drivers. (& conversely role back current one in Windows, in case a new one is the problem)
- see Upgrade your graphics drivers to use hardware acceleration and WebGL
- and Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
All Replies (10)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Crash ID: bp-1e6555c8-7816-46ba-b4ba-6baf82130228 Crash ID: bp-e651bcaa-13d1-46ae-86e2-b2b332130228 Crash ID: bp-f94fc541-3bff-419d-8e67-c96da2130228 Crash ID: bp-c6fe0d4e-a531-4afb-b512-584e42130228 Crash ID: bp-5ace5201-6ef9-4ee0-87b4-1916e2130228
Chosen Solution
Just a quick comment in passing.
Disable hardware acceleration, and try updating graphics drivers. (& conversely role back current one in Windows, in case a new one is the problem)
Also note possibly related /questions/951733#answer-412404 which is also not yet resolved.
This seems related to bug 812683; https://bugzilla.mozilla.org/show_bug.cgi?id=812683
Thanks for your help John99 I disabled the hardware acceleration and restarted firefox and it opened normally without any crash report but to be sure gonna restart entire system.
Firefox has twice now displayed a crash report after Windows Update followed by a "restart" -- in both cases Firefox was still running so was shut down by Windows rather than me. I rarely do a restart with any programs running so was surprised when it caused problems.
Win7-64bit
Firefox 19.0.2
In order to ensure quality assurance in the support forum, I would like to ask you to Ask A New Question
Modified by Andrew
Only one is recent so maybe my memory is failing me:
Mar. 14, 2013 Crash ID: bp-c9c2d509-9fe9-4b5b-9702-204e32130314 Nov. 23, 2012 Crash ID: bp-1b45d9c6-a83c-4345-9c53-4c97d2121123 Nov. 10, 2012 Crash ID: bp-c3ad94bf-4157-4892-89f8-04b542121110 Aug. 30, 2012 Crash ID: bp-bb4caa90-4530-49ed-aa15-521902120830
Modified by cor-el
Hi patdrummond
You may have a problem with VideoLAN, so try to disable the plugin for Firefox, either in VideoLAN or in Firefox (Tools > Add-ons > Plugins).