Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Blank screen when filling in forms

  • 3 replies
  • 5 have this problem
  • 8 views
  • Last reply by Kevin

zxz1
zxz1
more options

Huawei G300, Android 2.3.6 Whenever I try to enter information inside a page, eg passwords, search etc, as soon as I touch on the field to open the keyboard, the screen becomes all white with only the orange arrow key visible. I can type in information but it cannot be seen until I press the soft back key. This makes entering anything virtually impossible. I have tried using different keyboards.

Sometimes The screen flashes at about twice a second, the flashing will sometimes stop if the screen is touched.

Sometimes the screen goes all black with only the arrow showing. If this happens, touching 'back' makes no difference. Going to another tab or page cannot get rid of the black screen. This eventually freezes the phone, the only thing to do is to take the battery out

I have tried re-installing FF,

The problem exists without any add-ons.

This is the second time i have tried to use FF, I wish i could use it instead of Dolphin but this fault makes it impossible to use.

Any ideas?

Huawei G300, Android 2.3.6 Whenever I try to enter information inside a page, eg passwords, search etc, as soon as I touch on the field to open the keyboard, the screen becomes all white with only the orange arrow key visible. I can type in information but it cannot be seen until I press the soft back key. This makes entering anything virtually impossible. I have tried using different keyboards. Sometimes The screen flashes at about twice a second, the flashing will sometimes stop if the screen is touched. Sometimes the screen goes all black with only the arrow showing. If this happens, touching 'back' makes no difference. Going to another tab or page cannot get rid of the black screen. This eventually freezes the phone, the only thing to do is to take the battery out I have tried re-installing FF, The problem exists without any add-ons. This is the second time i have tried to use FF, I wish i could use it instead of Dolphin but this fault makes it impossible to use. Any ideas?

All Replies (3)

Kevin
Kevin
  • Moderator
more options

This seems to be related to https://bugzilla.mozilla.org/show_bug.cgi?id=819183 according to our testing.

zxz1
zxz1 Question owner
more options

I do not understand most of the posts on the link you gave me. as far as I can tell, a fix for this bug causes phones without the problem to flicker. Does this mean there is no fix for this problem?

The phone has other problems with FF: full screen add-ons cause about 12mm of the bottom of the screen to black out, all bookmarks lead to pages that are blacked out completely. Sometimes a page is opened that does not look right, a touch on the screen does not correspond to the actual part of the screen that thinks it has been touched (if that makes sense)

It is such a shame, I would much rather use FF than others but it looks like I will have to go back to Dolphin.

Thanks for your help.

Kevin
Kevin
  • Moderator
more options

It appears that this phone ships with a buggy video driver. We are attempting to work around this.