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I have a new macbook and downloaded the firefox browser but i can't open the .dmg file. Window pops up saying not recognized.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

stevelopez
stevelopez
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Setting up my new macbook pro and I went to install the firefox download currently available on the mozilla site and I double-click the firefox .dmg download file and a window pops up and says "The following disk images cannot be opened. Firefox20-1.0.dmg. Reason: not recognized.

Nothing else comes up as an option.

What should I do?

Thanks

Steve

Setting up my new macbook pro and I went to install the firefox download currently available on the mozilla site and I double-click the firefox .dmg download file and a window pops up and says "The following disk images cannot be opened. Firefox20-1.0.dmg. Reason: not recognized. Nothing else comes up as an option. What should I do? Thanks Steve

All Replies (3)

ideato
ideato
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Hello stevelopez, try download from : http://www.mozilla.org/en-US/firefox/all/

see also : Install Firefox on Mac


thank you

stevelopez
stevelopez Question owner
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Hi,

I downloaded the file following your link, but now firefox doesn't play flash files. It says plugin needed or sometimes there's a black screen where the flash file is located.

However other browsers like Chrome and safari play the files perfectly fine.

What should I do?

Thanks,

Steve

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to delete the pluginreg.dat file in the Firefox Profile Folder and maybe addons.sqlite as well to reset the plugin registry databases.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

See "Re-initializing the plugins database": https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems