We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i have tried for new tab page, also done the process from about:config n all, i successfully got the newtab but once i restart firefox i get blank newtab

more options

i have tried for new tab page, also done the process from about:config n all, i successfully got the newtab but once i restart firefox i get blank newtab not the most visited sites type new tab... plz help

i have tried for new tab page, also done the process from about:config n all, i successfully got the newtab but once i restart firefox i get blank newtab not the most visited sites type new tab... plz help

All Replies (9)

more options

hello, any help in here?: How to fix preferences that won't save

more options

In case you are using "Clear history when Firefox closes":

  • do not clear the Cache because Firefox will disable the disk cache in such a case
  • do not clear the Browsing History

See also:

The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't or won't (secure pages) be rendered as a PNG image then you will get an empty box.

  • Do not use Clear Recent History to clear data like the cache and the history when you close Firefox

If there is no history then you get an about:newtab page with empty boxes (no URLs).

more options

it appears blank....no empty boxes...i havnt cleard history neither cache...what to do??

more options

Is browser.newtab.url still set to about:newtab and is the New Tab page enabled (browser.newtabpage.enabled = true) if the 3x3 grid icon in the top right corner is present?

more options

yes...my homepage is set to (about:newtab)...no that is also not present at the top right corner...

more options

what to dooo??

more options

Do you get the XML code of the about:newtab page if you inspect the Page Source

  • Tools > Web Developer > Page Source (Ctrl+U)
  • right-click on a web page to open the context menu and select View Page Source

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
more options

where is safemode option?

more options

i do not get the XML code.