can't see review stars and comments of clothing websites
Example #1= "Landsend.com", click "men", click "pants" http://www.landsend.com/ix/mens-clothing/Men/Mens-Pants/index.html?seq=1~2~3&catNumbers=1~23&visible=1~2~1&cm_re=D-4-8&pageSize=72
Can see pants and pictures, but where the usual 1-5 *s are, it says "Rating". I click on the "Men's Pleat Front Traditional Fit No Iron Dress Twill Trousers" (the first pants picture/option, Item # 426850-A61) and up pops all of the information EXCEPT the photo/s that should be on the left, and the "Views + Reviews" with all of the comments under that.
Example #2= "underarmour.com", "Men", "Accessories", "Backpacks and Bags", "UA Hustle Storm Backpack" http://www.underarmour.com/shop/us/en//pid1238440-040#bv-reviews
Can see "****1/2* (2) Read All Reviews" but the reviews are missing and when I click on "Read all Reviews", the screen moves down, but nothing else changes and the reviews are not there.
Example #3= "eddiebauer.com", "Men", "Shirts", "Classic Fit Legend Wash Oxford Shirt - Solid Short Sleeve" http://www.eddiebauer.com/EB/Men/Shirts/index.cat
Under "Men's Shirts", I see the stars and how many people have rated it [ex.- *** (17)]. If I click on the ratings/stars or on " Classic Fit Legend Wash Oxford Shirt - Solid Short Sleeve", the next page shows up-
...however, the stars, ratings, and comments are not there. The picture/s of the shirt are there, as well as the size, color, add to bag, etc.
On Amazon, I can see the ratings and comments. This tends to be a problem with clothes companies and their customer service has not been able to tell me why I can't see what should be there. Internet Explorer Does show the missing info; I haven't tried Chrome. I want to work with Firefox. Any suggestions?
Chosen solution
On the first page, next to the word ratings, I get five sailboats (blue is good, gray is not good). This image is from the external site "landsend.ugc.bazaarvoice.com". Can you see the images if you load them directly? Here's an example: http://landsend.ugc.bazaarvoice.com/2008/2_8/5/rating.gif
When I click through for the pants, the first image that shows on the left is this one: http://s7.landsend.com/is/image/Lands.../426850_AJ13_FF_KHA?fmt=jpeg,rgb&qlt=80,1&op_sharpen=0&resMode=sharp2&op_usm=0.5,1,3,0&icc=sRGB%20IEC61966-2.1,relative&iccEmbed=1&rgn=0,0,2000,3000&scl=5.882352941176471. If you click it directly, does it work?
If you CANNOT view those images directly, the sites might be blocked. Check out the first section of this article: Fix problems that cause images to not show.
If you CAN view those images directly, but not when embedded on the main Lands End site, you might have blocked "third party" images. You can check that here:
(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste perm and pause while the list is filtered
(3) If the value is not 1 (and the line is bold), right-click permissions.default.image and choose Reset.
If the above fails, it could be an add-on issue. Could you try Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled
In the dialog, click "Start in Safe Mode" (not Reset)
Any difference?
Read this answer in context 👍 1All Replies (2)
Chosen Solution
On the first page, next to the word ratings, I get five sailboats (blue is good, gray is not good). This image is from the external site "landsend.ugc.bazaarvoice.com". Can you see the images if you load them directly? Here's an example: http://landsend.ugc.bazaarvoice.com/2008/2_8/5/rating.gif
When I click through for the pants, the first image that shows on the left is this one: http://s7.landsend.com/is/image/Lands.../426850_AJ13_FF_KHA?fmt=jpeg,rgb&qlt=80,1&op_sharpen=0&resMode=sharp2&op_usm=0.5,1,3,0&icc=sRGB%20IEC61966-2.1,relative&iccEmbed=1&rgn=0,0,2000,3000&scl=5.882352941176471. If you click it directly, does it work?
If you CANNOT view those images directly, the sites might be blocked. Check out the first section of this article: Fix problems that cause images to not show.
If you CAN view those images directly, but not when embedded on the main Lands End site, you might have blocked "third party" images. You can check that here:
(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste perm and pause while the list is filtered
(3) If the value is not 1 (and the line is bold), right-click permissions.default.image and choose Reset.
If the above fails, it could be an add-on issue. Could you try Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled
In the dialog, click "Start in Safe Mode" (not Reset)
Any difference?
Thank you so much for responding. Yes(!), things looked much different per your last suggestion. The add-on "Ghostery" was the problem. After disabling it I can see the stars/little boats, photos, and comments etc.... Perfect, and thank you again.