This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Gmail won't open in Firefox (and I've already reset it and deleted prefs.js)

  • 2 replies
  • 35 have this problem
  • 11 views
  • Last reply by cor-el

more options

Gmail won't open in Firefox. I get this error:

The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

Steps I've taken: 1) Reset Firefox preferences 2) Deleted prefs.js

Help!

Gmail won't open in Firefox. I get this error: The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. Steps I've taken: 1) Reset Firefox preferences 2) Deleted prefs.js Help!

All Replies (2)

more options

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

Modified by kobe

more options

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.