Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When i change the color on email I get the wrong color, geek squad says it is you

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

star4you
star4you
more options

I use earthlink for email. and you as a provider. when i am on email and want to change colors i get the wrong color. example i select red and it gives me green. my husband went to earthling using chrome as a provider a the colors work correctly. I took the computer to the geek squad and they say the problem lies with you. It happen on two different computers. so it is not a computer problem. can you fix this.

I use earthlink for email. and you as a provider. when i am on email and want to change colors i get the wrong color. example i select red and it gives me green. my husband went to earthling using chrome as a provider a the colors work correctly. I took the computer to the geek squad and they say the problem lies with you. It happen on two different computers. so it is not a computer problem. can you fix this.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That can be caused by a problem with the color profile for your display monitor or color profiles embedded in images.
You can disable color management to test that.
You can set the gfx.color_management.mode pref to 0 on the about:config page to disable Color Management.
You need to close and restart Firefox to make the change effective.

See: