This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Some username/password forms are not filled nor give a selection.

  • 6 replies
  • 5 have this problem
  • 7 views
  • Last reply by kobe

blindcoder
blindcoder
more options

One some websites (most recently https://tinkercad.com) FF does not give me a selection of my saved username/password combination on the sign in screen. It works fine on most of my other sites, like a roundcube installation or any of the dozens of other sites requesting login/password, even the ones with autocomplete=off which I removed using a bookmarklet.

As I'm using both throwaway mailaddresses and randomly generated passwords, the save password function is essential for me. How can I make it work with tinkercad.com?

One some websites (most recently https://tinkercad.com) FF does not give me a selection of my saved username/password combination on the sign in screen. It works fine on most of my other sites, like a roundcube installation or any of the dozens of other sites requesting login/password, even the ones with autocomplete=off which I removed using a bookmarklet. As I'm using both throwaway mailaddresses and randomly generated passwords, the save password function is essential for me. How can I make it work with tinkercad.com?

All Replies (6)

kobe
kobe
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

blindcoder
blindcoder Question owner
more options

The problem is still there in safe mode. I've also tried clearing the offline cache and cookies as well as using an entirely new profile.

kobe
kobe
more options

Can you try disabling all extra Addons (universal) in Firefox Button > Addons?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This page uses a shadow box and possibly JavaScript (AJAX) to generate and handle this form.
The built-in Password Manager may not work in cases like this.

You can use this extension to save the password, but most likely Firefox won't fill it either in that case.
But at least you can paste the password from the Password Manager.

blindcoder
blindcoder Question owner
more options

@Waka_Flocka_Flame: As mentioned before, I tried it even with an entirely new profile, which did not have any addons.

@cor-el: Thanks for the hint, but as I mentioned, the password DID get saved, it just isn't inserted into the form.

kobe
kobe
more options

refer to