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Firefox crashes often, report example inside

  • 8 replies
  • 10 have this problem
  • 1 view
  • Last reply by rez2020

rez2020
rez2020
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Hi, firefox has been crashing a lot for the past few weeks and I've tried just about everything.

I've tried running it in firefox safe mode, I've tried reinstalling, I've tried Malwarebytes, superantispyware, AVG, Housecall, TDSS Killer (malware bytes found two trojan agents, but that didn't resolve the problem) I've tried doing virus scans in safe mode, I've even reset my whole machine to factory settings.

https://crash-stats.mozilla.com/report/index/da09d95d-9289-45fe-a6da-769ca2130810

Here's the latest report. Any ideas? I'm guessing from the lengths I've gone to with antiviruses that isn't the problem...

Hi, firefox has been crashing a lot for the past few weeks and I've tried just about everything. I've tried running it in firefox safe mode, I've tried reinstalling, I've tried Malwarebytes, superantispyware, AVG, Housecall, TDSS Killer (malware bytes found two trojan agents, but that didn't resolve the problem) I've tried doing virus scans in safe mode, I've even reset my whole machine to factory settings. https://crash-stats.mozilla.com/report/index/da09d95d-9289-45fe-a6da-769ca2130810 Here's the latest report. Any ideas? I'm guessing from the lengths I've gone to with antiviruses that isn't the problem...

All Replies (8)

Andrew
Andrew
  • Moderator
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We are aware of this issue and is being tracked: here. IMPORTANT: DO NOT COMMENT IN THE BUG... IF YOU HAVE SOMETHING TO ADD, POST IT HERE AND WE'LL ADD IT TO THE BUG FOR YOU.

Please also try to download all windows updates available to see if it helps.

Modified by Andrew

rez2020
rez2020 Question owner
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https://crash-stats.mozilla.com/report/index/39ff6f3d-b77c-4a25-ab5e-22ff72130810

I also got this one shortly after.

what does it mean by EXCEPTION_ACCESS_VIOLATION

It shows up on most of the reports.

Andrew
Andrew
  • Moderator
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The crash link you just provided relates to the same bug. Could you provide the crash id for the crash with the signature "EXCEPTION_ACCESS_VIOLATION "?

rez2020
rez2020 Question owner
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That was it, it was the reason given in the report.

Sometimes it says READ after violation, other times WRITE. I know nothing about coding of course, but those two love to pop up.

rez2020
rez2020 Question owner
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Oh, and one final report I guess.

https://crash-stats.mozilla.com/report/index/4f8e7b4f-c10c-4dda-8525-2cd152130810

Not sure if its any use to you, but this time it was in safe mode.

kobe
kobe
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Your crash seems to be caused by a Internet Explorer update.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You could try to modify the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy".

See "Firefox connection settings":

rez2020
rez2020 Question owner
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The crash being caused by an IE update makes sense when I think about it, the problems did start just after a large update.