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survey appears

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

Chris1970TQY
Chris1970TQY
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Hi,

every-time l use Mozilla, either a survey or competition appears, does anyone have any advice please.

Thank you & regards.

Chris

Hi, every-time l use Mozilla, either a survey or competition appears, does anyone have any advice please. Thank you & regards. Chris

Chosen solution

hello, this looks like a problem caused by adware on your pc - you have two malicious extensions present. please go to firefox > addons > extensions & remove SearchNewTab 1.0 & ssavenshAre 5.10. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

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philipp
philipp
  • Moderator
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Chosen Solution

hello, this looks like a problem caused by adware on your pc - you have two malicious extensions present. please go to firefox > addons > extensions & remove SearchNewTab 1.0 & ssavenshAre 5.10. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Some of the prefs listed in the System Details List show searchy.easylifeapp.com (keyword.URL is no longer supported).

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).