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I had some malware downloaded with my Firefox . How do I get rid of it?

  • 2 replies
  • 8 have this problem
  • 3 views
  • Last reply by kobe

Preinke
Preinke
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The malware is totally screwing up my computer with unwanted ads. I can even watch netflix anymore because the ads cause the picture to shift down and I can't see the whole picture. I want this adware2 gone. My norton can't handle it and other places will charge between 100 and 200 dollars for help. Is there any way to get rid of it without emptying my wallet?

The malware is totally screwing up my computer with unwanted ads. I can even watch netflix anymore because the ads cause the picture to shift down and I can't see the whole picture. I want this adware2 gone. My norton can't handle it and other places will charge between 100 and 200 dollars for help. Is there any way to get rid of it without emptying my wallet?

Chosen solution

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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All Replies (2)

philipp
philipp
  • Moderator
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hello, this sounds like you did download firefox from a bogus site which bundles the browser with ad&malware. please only download firefox from the official location at mozilla!

  • go into the windows control panel/programs section, sort it by install-date and remove all entries that were installed around the time you added the presumably adware-bundled firefox. also have a look for other unwanted toolbars...
  • run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.
  • go to getfirefox.com and download a fresh installer for firefox. after installation go to firefox > addons > extensions and see if there are any toolbars listed - if so, reset the browser.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

kobe
kobe
more options

Chosen Solution

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!