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Facebook not loading properly

  • 4 replies
  • 64 have this problem
  • 30 views
  • Last reply by ponyparty

ponyparty
ponyparty
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I don't know if this is an issue with Facebook, or an issue with Firefox (maybe someone more "in the know" could tell me), but regardless...

I have had issues TWICE THIS WEEK with Firefox not loading Facebook. While it is easily solvable by resetting Firefox, it is a tad annoying/frustrating to have to re-install my add-ons after the fact.

This isn't an issue with my computer or internet connection though. If I go on Chrome while Firefox is still refusing to load Facebook, Facebook will load just fine on Chrome.

I am currently not having this problem with any other sites. Just Facebook.

EDIT: All things are current on my browser.

title edited by a moderator to reflect the support question asked

I don't know if this is an issue with Facebook, or an issue with Firefox (maybe someone more "in the know" could tell me), but regardless... I have had issues TWICE THIS WEEK with Firefox not loading Facebook. While it is easily solvable by resetting Firefox, it is a tad annoying/frustrating to have to re-install my add-ons after the fact. This isn't an issue with my computer or internet connection though. If I go on Chrome while Firefox is still refusing to load Facebook, Facebook will load just fine on Chrome. I am currently not having this problem with any other sites. Just Facebook. EDIT: All things are current on my browser. ''title edited by a moderator to reflect the support question asked''

Modified by the-edmeister

Chosen solution

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

https://support.mozilla.org/fix-problems-facebook-games-chat-and-more

Read this answer in context 👍 7

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

https://support.mozilla.org/fix-problems-facebook-games-chat-and-more

ponyparty
ponyparty Question owner
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Thank you, I will try these next time.

Where is the Reload button?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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At the right end of the address bar, there is a combined go/stop/reload button.

Modified by jscher2000 - Support Volunteer

ponyparty
ponyparty Question owner
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Oh, thought so. Just had a different name for it, haha