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Is Firefox having a problem today

  • 4 replies
  • 3 have this problem
  • 3 views
  • Last reply by KarenRH55

KarenRH55
KarenRH55
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I have tried to use Firefox today, November 1, 2013 and keep getting the message that it cannot load any pages, including the Mozilla Firefox page. Is there a problem with Firefox? I have un-installed, re-installed, re-set, and followed all the trouble shooting guidelines listed and it is still giving me the same message... It doesn't matter what website I try to load...

I have tried to use Firefox today, November 1, 2013 and keep getting the message that it cannot load any pages, including the Mozilla Firefox page. Is there a problem with Firefox? I have un-installed, re-installed, re-set, and followed all the trouble shooting guidelines listed and it is still giving me the same message... It doesn't matter what website I try to load...

All Replies (4)

philipp
philipp
  • Moderator
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hello karen, in many cases such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

KarenRH55
KarenRH55 Question owner
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Thank you for your reply phillipp... However, I did make sure that the new version of firefox was added to the 'allow' through the firewall and on my security software.. I went into both programs and physically added firefox to both... so... plan "B" at this point in time...is in order...

Regards,

Karen

philipp
philipp
  • Moderator
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can your try to remove all rules regarding firefox from your security software and let it detect the new version again?

KarenRH55
KarenRH55 Question owner
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There were no rules regarding firefox... it was on allow... as well... At this point in time, I am going to uninstall and reinstall, this time I will remove all personal information and start from scratch.. Thanks for your help...

Karen